Returns & Refunds

For purchases made at skinergy.com, request a return within 14 days of delivery by emailing hello@skinergy.com with your order number or other proof of purchase.

Return eligibility

Products must be unopened, unused, and in their original packaging, with any seals intact. Opened or used products are not eligible for change-of-mind returns. Discounted purchases follow the same policy.

Please contact us before shipping a return. We will provide return instructions and the correct return address.

Return shipping

Customers pay return shipping for change-of-mind returns. Original shipping charges are not refundable for these returns. We do not charge a restocking fee.

Damaged, defective, or incorrect items

Contact hello@skinergy.com promptly with your order details and photos of the issue, where possible. We will arrange an appropriate replacement or refund and cover any required return shipping. The unopened-product restriction does not apply to these issues.

Refunds

After receiving and inspecting an eligible return, we will notify you of the outcome. Approved refunds will be issued to the original payment method within 10 business days. Your payment provider may need additional processing time.

Other sales channels

For purchases through Amazon, TikTok Shop, or another marketplace, begin your return through that platform. Its applicable return rules govern those purchases.

This policy does not limit rights provided by applicable law. A written copy is available on request at hello@skinergy.com.